Common questions
Everything, before you commit.
Real answers, grouped by what you're actually wondering — setup, money, your clients, the road, and texting done right.
Getting started
Live in an evening, whatever your craft.
I’m not in spray tan — is this for me?+
Yes. goldenhour is built for solo, mobile artists across the board — hair, color and barber; lash, brow and microblading; nails; massage; esthetics; and bridal on-location. Pick your craft at setup and the intake forms, after-care messages, and rebook cadence tune to it. Spray tan is just where we started.
How long does setup take?+
Most artists are live in an evening. Add a service, connect Stripe, share your booking link — three short steps, no onboarding call required.
I’m switching from another tool — does it transfer?+
Bring a CSV of your clients and you’re live within the hour. Your booking link goes up the moment you add your first service, so you can start taking bookings before the import even finishes.
What hardware do I need?+
Your iPhone. Take cards at the door: tap to pay where available, or a pocket-size reader we’ll help you pair. Clients can also scan a QR code and pay from their own phone.
Money
One flat price. Nothing skimmed off the top.
What does it cost?+
$19.99/mo flat, plus standard Stripe rates on payments. Free until November 2026 for the founding cohort, then $19.99 locked for life. No tiers, no per-booking fee. See the pricing page for the full breakdown.
Do you take a commission?+
0%. We don’t take a cut of your bookings, ever. You pay the standard Stripe processing rate (2.9% + 30¢ online, 2.7% + 5¢ in-person) and nothing on top from us.
How do deposits work?+
You set a deposit per service, and it’s held the moment a client books — so a no-show doesn’t cost you the drive. The balance is collected at the door.
When do I get paid?+
Daily payouts land straight in your bank account on Stripe’s standard schedule. Deposits, balances, and tips all flow to the same place — yours.
What about no-shows?+
The deposit covers you, and you set the cancellation window. If someone cancels late or doesn’t show, your policy applies automatically — no awkward chase, no lost drive time.
Clients & data
They’re yours. We’re the ops layer, not a middleman.
Do I keep my clients if I leave?+
Always. Export your full client list to CSV anytime, including contact details and visit history. Leaving is a download, not a negotiation.
Who owns the client list?+
You do. goldenhour is the ops layer that runs your booking and payments — we never sit between you and your clients, and we don’t market to them.
Is my clients’ data private?+
Yes. We don’t sell client data, payment details are handled by Stripe (card numbers never touch our servers), and sensitive third-party tokens are encrypted at rest. More on the trust & security page.
On the road
The drive, priced in. Your brand, your number.
How do travel fees work?+
Set your zones once — by miles or by minutes. When a client drops their address, the right travel fee is added at checkout, so they see it before they pay and you never send a “where are you based?” text again.
Can clients book on my own domain?+
Yes — book.yourbrand.com, free, with auto-SSL. Clients book on your brand, never a link parked on ours. Drop it in your Instagram bio and you’re open.
Do messages come from my number and domain?+
Yes. Reminders and after-care texts send from your number, and confirmation emails come from your own domain — clients always know it’s you.
Bridal & group bookings?+
One address, one travel fee, with per-guest waivers and intake. The party books together and you arrive once — built for trials and on-location wedding mornings.
Texting & consent
Opt-in, honored. STOP, always.
How does SMS opt-in work, and how do clients stop texts?+
Clients give explicit opt-in when they book — no quiet auto-enroll. Every message identifies you, and replying STOP unsubscribes them instantly; HELP returns contact info. We keep the program A2P 10DLC registered and the consent trail intact, so your reminders keep landing without crossing a line.
One more thing
Still wondering?
Email a real person and you'll usually hear back the same day — or set up your booking link live on a call.